Shipping & Delivery Policy

Last Updated: June 2026

At Malsenium, we are committed to ensuring timely and efficient delivery of our products across India. This Shipping & Delivery Policy outlines our procedures regarding order processing, shipping, and delivery.

1. Order Processing

All orders are processed after successful confirmation and payment verification (where applicable). Orders are generally processed within 1–3 business days from the date of confirmation.

Processing times may vary during peak seasons, holidays, promotional campaigns, or due to unforeseen circumstances.

2. Shipping Coverage

Malsenium currently offers shipping and delivery services across various locations in India through trusted logistics and transportation partners.

Delivery availability may vary depending on serviceability in specific regions.

3. Estimated Delivery Time

• Within Gujarat: 2–5 business days
• Other States: 4–10 business days
• Remote Locations: 7–14 business days

Delivery timelines are estimates and may vary based on location, courier services, weather conditions, transportation issues, or other factors beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be communicated during order confirmation or invoicing.

Promotional offers may include free shipping on selected products, locations, or order values.

5. Order Tracking

Where applicable, customers may receive shipping or tracking information once the order has been dispatched.

Customers can contact our support team for shipment updates and delivery status.

6. Delivery Attempts

Delivery partners may make multiple attempts to deliver the shipment. Customers are requested to provide accurate contact information and delivery addresses to avoid delays.

Failure to receive the shipment after repeated delivery attempts may result in the package being returned.

7. Damaged or Missing Products

Customers are advised to inspect packages at the time of delivery.

If a shipment is received in damaged condition or if any item is missing, customers should notify us within 48 hours of delivery.

Supporting photographs and order details may be required for verification.

8. Delays Beyond Our Control

Malsenium shall not be held responsible for delays caused by:

• Natural disasters
• Weather disruptions
• Transportation strikes
• Government restrictions
• Courier service interruptions
• Other force majeure events

9. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

Malsenium shall not be liable for delays or failed deliveries resulting from incorrect or incomplete address information.

10. Bulk Orders & Distributor Deliveries

Delivery timelines for bulk purchases, distributor orders, and commercial shipments may vary based on order quantity, inventory availability, and destination.

Our team will coordinate shipment schedules directly with distributors and business partners.

11. Contact Information

Contact Person: Darshan Patel
Phone: +91 7698510609
Email: malsenium@gmail.com

For any shipping or delivery-related queries, please contact our support team using the details above.